Soft and hard inquiries are different.
A soft inquiry
A soft review of your credit file does not affect your credit score. Checking your own credit report is one example.
A hard inquiry
A lender may make a hard inquiry when you apply for credit. It can affect your score because scoring models consider recent applications. Other lenders can see it on your report.
Those are the general distinctions explained by the CFPB explanation of credit inquiries. They do not tell you which process a particular solar provider uses. Ask that provider before proceeding.
Know which step you’re taking.
An initial quote or conversation
You may be discussing your roof, electric bill and project cost. Ask whether anything beyond that discussion will be submitted. A button that says “get a quote” is not enough to explain a company’s credit process.
Prequalification
Find out what is being checked, whether it involves an inquiry and what still needs review. Do not treat an early indication as a final financing decision.
A financing application
Before submitting, confirm the company receiving your application, the information it needs and the credit inquiry involved. Read the authorization and keep a copy of what you agree to.
Get these answers before another application.
- Is this a quote, a prequalification or a formal financing application?
- Will this step involve a soft or hard inquiry? Will a later step involve another one?
- Which company receives the application and makes the financing decision?
- Will my information be sent to more than one provider, and what inquiries could follow?
- Can I review the credit authorization and proposed terms before submitting?
- What remains to be checked about my address, utility, property and finances?
You can compare proposals without rushing through every application placed in front of you. Ask for the process in writing. If the answer is unclear, get it clarified before you move forward.
Take these questions with you. Our printable checklist works with any provider and keeps unanswered questions in view.
Download the application checklist (PDF)A frozen report can stop a solar credit check.
If the lender says it could not access your credit report, ask whether a freeze or lock blocked the check. That is a different question from whether the information in your report met its requirements. A freeze protects access to your file; it does not lower your credit score. CFPB guidance on credit freezes.
- Ask whether the application is pending, incomplete or declined, and get the explanation.
- Confirm which credit bureau or bureaus the lender needs to access, and when it plans to check.
- If you choose to proceed, use the bureau’s official process to arrange access for that review. Freezes can be lifted temporarily, at no charge, and are managed separately with each bureau.
- Ask whether the next attempt needs a new application or credit authorization. Lifting a freeze does not guarantee approval.
If the issue is identity verification or missing information, ask exactly what needs checking and use the lender’s secure channel for any documents. Keep bureau passwords, freeze credentials and your full credit report out of a general inquiry.
Still unsure what stopped the project? You can ask Iterum for a second look with a short explanation of what you were told. Our website form does not pull your credit.
If you’ve already been turned down, start with why.
Another application is not the first thing to reach for when you don’t know what caused the last decision. Read the lender’s notice and ask it to explain the reasons. A credit-report issue, income information and a property restriction call for different questions.
Our guide to denied solar financing walks through what was declined and what to ask next. Keep your notice and full credit report in your own records; you do not need to upload them to Iterum’s website to start a conversation.
If credit is the concern, compare the solar options worth reviewing with low credit. A different offer has its own requirements. It does not guarantee a different decision.
A lease or PPA can still involve a credit check.
A loan, lease and power purchase agreement are different ways to pay for solar. Switching between them does not tell you whether the next inquiry will be soft or hard. “No money down” describes an upfront payment, not the credit-check process.
Ask the actual provider about the offer available at your address. Then compare PPA, lease and loan terms, including the full payment schedule, remaining utility charges, maintenance and what happens if you sell your home.
Start with a conversation, not another application.
Submitting Iterum’s website form does not pull your credit or apply for financing. We start with a conversation about your home, your goals and what you’ve been told so far.
Start with the state and ZIP code for your home, your usual electric bill and what you want solar to change. If you were turned down before, describe the reason you were given in a sentence or two. You can request a conversation without knowing which payment structure fits.
- 01
Tell us where you stand
Use the inquiry to explain your home, bill and goals. Mention an existing quote or a previous decline.
- 02
Discuss what needs checking
Talk through availability, property needs and payment structures. Ask who makes each eligibility decision.
- 03
Review before committing
For any offer you consider, ask for the price, full payment schedule, service responsibilities and qualification requirements in writing.
The website inquiry asks for contact and project details, not a Social Security number or credit report. Any later financing application and authorization belong to a separate provider process. Availability depends on your address, utility, property and the offer’s current requirements.
If you choose to pursue an offer, the provider’s financing application is a separate step. Confirm its process before authorizing a credit inquiry. Requirements and availability vary by address, utility, property and provider across the United States.
Common questions
- Does a solar quote affect my credit score?
- A quote and a credit application are different steps. Ask whether the quote process includes a credit inquiry and which kind. A soft inquiry does not affect your credit score; a hard inquiry can. The word quote alone does not tell you what a company will do.
- Will submitting Iterum’s website form pull my credit?
- No. The website inquiry collects contact and project details to start a conversation. It does not pull your credit report or submit a financing application. If you later pursue an offer, confirm the provider’s application and credit-check process before proceeding.
- Does solar prequalification always use a soft credit check?
- Do not assume it does. Ask the provider whether the specific step is a soft or hard inquiry and whether a later application triggers another check. Prequalified does not mean finally approved.
- Do solar leases and PPAs require credit checks?
- They can. Changing who owns the panels does not automatically remove credit screening. Ask the actual provider about its requirements and inquiry process for the offer at your address.
- Will another solar application count as the same credit inquiry?
- Do not assume several solar applications will count as one inquiry. Ask each provider how the application is handled before authorizing another check. Get a clear explanation before proceeding.
- Do I need to unfreeze my credit for a solar loan?
- A credit freeze can prevent a prospective lender from accessing your report. Ask the lender which reporting company it needs to access and when. Follow that bureau’s official instructions if you choose to lift the freeze temporarily. Access to the report allows a review; it does not establish approval.
- Which credit bureau should I unfreeze for solar financing?
- Ask the actual lender which bureau or bureaus it uses for your application. There is no single answer for every solar provider. You manage freezes separately with each reporting company; do not share bureau login details or freeze credentials in a website inquiry.
- What if the solar lender cannot verify my identity?
- Ask whether the application is incomplete, pending verification or declined, and what information needs checking. Provide requested documents only through the lender’s verified secure process. A verification problem needs its own explanation; it does not tell you that your credit score was too low.

